Is something not working? We got you.
Get in touch with our superhuman support team—we'll work through this together. We offer unlimited support to our IT heroes.
And that's right, it's totally free—Contact Support!
When can I contact the technical support team?
Feel free to contact Support anytime!
Keep in mind that we reply to requests from 9:00 a.m. to 5:00 p.m. EST (Eastern Standard Time) Monday through Friday. We know we have customers from various time zones and do our best to accommodate you within our business hours.
Tip: In case the hyperlink doesn't work, here is the email address to contact our Support team: support@workleap.com
What language is technical support offered in?
We can help you in English and in French.
How long does it take for technical support to get back to me?
You can expect a response on business days within 24-48 hours (we don't work on weekends).
Also, There are exceptions when we experience exceptionally high request volume or when we have a reduction of staff, like during company events and major Canadian/US holidays. If your request is urgent or time-sensitive, we recommend you mention it in the request form details.
How can I help the technical support team resolve my issue faster?
Remember, the key to any good request is details—the more, the better! Please fill out all the relevant fields in the request form and include as many secondary details as possible so our technical support agents can investigate the issue effectively. We'll work through this together.
If you've submitted a meeting request, make sure you're in front of your computer, with Officevibe open, ready to go during your scheduled time slot.