The Sync history page lets you track all user provisioning syncs from your integration and review their status and detailed reports. Each sync report provides a full summary of updates and issues, along with filtering and export options to help you troubleshoot and manage data changes.
To access your sync history, go to Settings > Provisioning > View sync history (Admins only).
Sync history
The sync history page shows a log of all user provisioning syncs from your integration. You can see each sync's status from the list. Select a sync to drill into its sync report.
Sync status
Sync status shows the outcome of an entire sync action. You can see a sync's status from the sync history and sync report view.
The possible values are:
Pending:
The sync is still processing.
You can view the sync report, but you cannot export it until the sync completes.
Approved (API Provisioning only):
The sync is now manually approved.
Updates may be:
Applied.
Skipped.
Logged as issues.
Rejected (API Provisioning only):
The sync requires approval and was manually rejected.
No updates are applied.
Failed:
The sync is unsuccessful due to a system or integration error.
Updates may be partially applied.
Sync reports
Sync reports show an exhaustive list of all updates and issues that occurred during a single sync with your data source (e.g., your HRIS).
Tip: You can select Run new sync at the top of a sync report to review your user provisioning settings and re-attempt the sync.
Summary
The sync report summary at the top of the report shows:
Updates: Shows the number of updates that were successfully applied.
For reference only.
Issues: Indicates that an update was skipped due to a data issue.
Shows the number of issues and the amount of impacted users or teams.
Select Troubleshooting to see suggested solutions.
Data source.
Start date and time.
Filter a sync report
You can filter sync reports by data type, such as:
Users.
Teams.
User name.
Issue type:
User skipped.
No Workleap profile for Direct Manager.
Workspace limit reached.
Update type:
Direct Manager assigned.
User deleted.
User created.
Export a sync report
Select Download report to export a sync report to CSV format.
Note: When you export a sync report, the CSV always includes the full report, not just the filtered results.