Segmenting helps you organize team members into meaningful groups so you can better analyze feedback and engagement results. It also lets you tailor communications or surveys to specific teams or demographics.
What is a segment?
A segment is a group of Employees that share something in common, such as:
Department.
Location.
Job title.
Tenure.
Manager.
Segments help Administrators and Team Managers interpret data more clearly and take targeted action.
How segmentation works
Segmentation is based on user attributes in your HRIS integration or those manually entered in Workleap.
You can use segments to:
Filter reports to spot trends across departments or regions.
Compare engagement scores between different groups.
Send targeted surveys or feedback requests.
Ensure confidentiality by grouping small teams with larger ones.
Tips for using segments
To get the most from segments:
Keep data clean and consistent (e.g., spelling of departments or roles).
Avoid creating segments with fewer than 5 Employees to preserve anonymity.
Review and update your segments regularly to reflect changes in your org.
Segmenting is a powerful way to personalize the Employee experience while gaining clearer insights into team needs.