How do I resend an invite?
If a user’s status shows Invite Pending or Invited:
Go to Settings > Users.
Click Add filter, then select the Status filter.
Choose Invited.
Select the checkbox next to the user’s name.
Click the three-dot menu in the top bar.
Select Send invite reminder.
This sends a new invite link valid for 7 days. Once the user accepts the invite, their status updates to Active and they appear in your dashboard.
Note: If the invite isn’t received, ask your IT team to allow emails from Workleap.
Why can’t I see the "Send invite reminder" option?
If you can’t select users or don’t see the menu option:
Only users with the Administrator role can manage invitations.
If you're an Executive, contact an Administrator to send the invite.
If filtering by Invited still doesn’t show checkboxes, try using a different browser or clear your cache.
What should I do if the invite link expired?
If a user sees a Link Expired message:
Go to Settings > Users.
Filter by Invited.
Select the user’s checkbox (if visible).
Click Send invite reminder.
If checkboxes are missing, contact support with the user’s email address. Support can resend the invite manually.
Why can’t I see users or onboarding plans?
If users or onboarding plans are missing:
Check that you're in the correct product (e.g., Officevibe vs. Onboarding).
Only Administrators or Plan Creators can view all plans.
Plans may only be visible to the person who created them or users included in them.
Ask your Administrator to adjust visibility if needed.
What does “User already invited” mean?
If you see this error when trying to invite someone:
Go to Settings > Users.
Look for the envelope icon next to the user’s name:
Blue means the invite was sent.
Orange means the invite failed (e.g., bounced email).
Click the icon to resend the invite or fix the email address and try again.
Double-check the email address for typos. If the issue continues, verify your API provisioning settings and the Automatic Invite status.