The Feedback section is optimized for every device, from mobile to desktop, and includes all the qualitative Feedback (i.e., comments on follow-up questions) left by employees.
Feedback is anonymous unless the employee reveals their identity when leaving feedback, in which case their name and photo will appear within this specific Feedback.
Click Feedback in the lefthand menu to access the Feedback section.
There are three sections of Feedback available to all Managers:
Surveys: Include all Feedback received via the Survey follow-up questions or from Non-Surveys (where proactive Feedback can be left).
Custom Surveys: Include all Feedback received via Custom Surveys (can be ones you created or ones created by other Managers, as long as you are a Manager in one of the targeted teams).
My Feedback: Includes all Feedback you ever left in any Survey or with Non-Surveys). As a manager, this is the only time you can respond anonymously, as all Feedback you respond to for your employees will display your name.
Tip: If you manage several teams, the Feedback listed under “all” displays all the Feedback left across your different teams. You can update the team or segment needed to view a specific piece of Feedback.
Note: Feedback that is less than three years old is not accessible. To access feedback older than three years, you can use the API or reach out to Support with your request.
Responding to feedback
The Feedback interface resembles an inbox. You will see feedback in real-time (the page needs 1-2 minutes to refresh).
See Team Feedback: How it works for information on how to use the interface.
Labels
When replying to Feedback or browsing through the ones you received, you can add custom-coloured labels by hovering over the tag icon in the designated Feedback section. These labels will appear the same in all Managers' accounts.
After a Label has been added to a piece of Feedback, all Managers with access to that Feedback are able to view the Label assigned to it. Employees with no manager permissions do not see these labels.
Any Administrator can customize these labels via
> Officevibe > Features > Feedback.
Members also have the option to leave proactive feedback (not prompted by the Officevibe Surveys) via Non-Survey Feedback. This can be accessed in one of two ways:
Via the Feedback tab in the side menu, click the
button above the feedback conversations list.
ORVia the Home tab in the side menu (or landing Homepage), by clicking on the Send anonymous feedback button in the designated tile.
A word (or two) on Anonymity...
To always protect anonymity, please find our different business rules relating to Feedback:
When submitting anonymous feedback:
If all the teams you are a part of remain below 5, any higher-up Manager will have access to the Feedback and can reply as they have access to All Feedback.
The feedback will be displayed with "Anonymous Employee," and the picture bubble will be an avatar. The name of the employee and their photo will NOT be displayed.
The Feedback will only appear once the Platform has 5 active members.
Managers only see the feedback by "week of [date]."
Paid plan: If you are a member of any team(s), your Feedback will only be visible if the team has 5 or more members
If the team/organization falls below 5, anonymous feedback left when the team was 5 or above will still be visible so it can be acted on. Any new Feedback that comes through will not be visible when the team falls below 5; however, it will reappear when the team goes back to 5 or above.
The Feedback remains in the team you belonged to when you left the Feedback.
If a Manager is added to an existing team, they will have access to all of that team's historical Feedback.
Only the week of the feedback date is shown, not the exact date.
Non-anonymous feedback (employees themselves turned the anonymity off when leaving the feedback) will be visible to managers of the teams to which they belong, despite team size.
When an employee leaves Feedback, they can send it anonymously or non-anonymously. When answering Survey questions, these responses are always aggregated in the team and will always be anonymous - no way to see who is answering what via their Surveys.