Engagement scores help you understand how your team is doing across key workplace dimensions. Each score is based on Employee responses to Pulse Survey questions.
What is an engagement score?
An engagement score is a number between 0 and 10. It represents how Employees feel about a specific topic based on their survey responses.
Engagement scores are calculated for:
Overall engagement.
The 10 standard engagement drivers.
Custom dimensions (if used).
How are scores calculated?
Scores are based on a weighted average of responses collected over the past 90 days.
The system applies the following rules:
Each question uses a 0–10 scale.
Older responses are weighted less than recent ones.
If a question is deactivated or modified, it no longer contributes to the score.
Note: Only non-anonymous, visible responses are used for Custom Survey scores.
What affects engagement scores?
The engagement score for each dimension can vary depending on:
Response volume and timing.
Survey frequency.
Whether Employees skip or answer certain questions.
Consistency in survey participation helps ensure the scores are reliable and reflect real trends.
When do scores update?
Scores are updated in real-time as new responses come in. You may notice small changes week to week, especially in smaller teams.