Engagement scores help you understand how your team is doing across key workplace dimensions. Each score is based on employees' responses to Pulse Survey questions.
What is an engagement score?
An engagement score is a number between 0 and 10. It represents how Employees feel about a specific topic based on their survey responses.
Engagement scores are calculated for:
Overall engagement.
The 10 standard engagement drivers.
Custom dimensions (if used).
Note: At least 3 responses per metric are required for a score to appear, ensuring employee anonymity.
Important: This applies to engagement and metric scores, which use a 90-day window. However, the Question results have a separate threshold; it requires 3 respondents at the team level within a 3 to 6-month window to unlock, and does not enforce a per-question minimum.
Tip: View engagement scores from your Pingboard org chart (Pingboard and Officevibe subscription required).
How are scores calculated?
Scores are based on a weighted average of responses collected over the past 90 days.
Note: If a user answers more than once, only their last response counts.
Note: If a question is deactivated or modified, it no longer contributes to the score.
Engagement score scale
Officevibe engagement scores are rated using the following scale:
0 to 3 - Critical (Dark red)
3 to 4.9 - Very Low (Light red)
5 to 5.9 - Low (Yellow)
6 to 6.9 - Good (Yellow)
7 to 7.9 - Very good (Pale green)
8 to 8.9 - Great (Pale green)
9 to 10 - Excellent (Dark green)
Note: The Workleap engagement score scale differs from the eNPS scale.
What affects engagement scores?
The engagement score for each dimension can vary depending on:
Response volume and timing.
Survey frequency.
Whether Employees skip or answer certain questions.
Consistency in survey participation helps ensure the scores are reliable and reflect real trends.
Workleap AI insight: In the Overall engagement score section of the Pulse Survey report, Executives and Team Managers can select Analyze engagement to see Workleap AI-generated summaries, insights, and suggested actions.
If you drill down into a specific engagement metric, the Analyze metric button generates insights for that metric.
The engagement and metric scores analyzed are based on the selected group and date range. Ask any follow-up questions in the Workleap AI assistant.
When do scores update?
Scores are updated in real time as new responses come in. You may notice small changes from week to week, especially in smaller teams.