Engagement scores in Workleap Officevibe help you understand how your team is doing across 10 key engagement metrics. Each score is based on employees' responses to Pulse Survey questions.
What is an engagement score?
An engagement score is a number between 0 and 10. It represents how employees feel about a specific topic based on their survey responses.
Engagement scores are calculated for:
Overall engagement.
The 10 key metrics.
Note: A score only appears when at least 3 employees have answered the Pulse Survey, ensuring employee anonymity.
Important: This applies to engagement and metric scores, which use a 90-day window. However, the Question results have a separate threshold; it requires 3 respondents at the team level within a 3 to 6-month window to unlock, and does not enforce a per-question minimum.
How are scores calculated?
Your Pulse Survey report shows two engagement scores, built from the same responses.
Latest score — a weighted average of responses from the 90 days before the end of the selected period. On the trend line, it's the last point.
Average score — the average of every day's latest score in the selected period. On the trend line, it's the average height of the line.
Note: Only a person's most recent answer to each question counts. Deactivated questions stop counting after 90 days.
Which score should I use?
You want to… | Use |
See where your team is right now and act on it | Latest score |
Compare periods or report on a full quarter | Average score |
Smooth out a one-time spike or dip | Average score |
The two match when your team's score is stable. If it moved, they won't — a Latest score above the Average means you're trending up. Example: a team that dipped to 6.4 in July and recovered to 7.4 by September shows a Latest score of 7.4 and an Average score of 6.9 for the selected period. Both are right.
Engagement score scale
Officevibe engagement scores are rated using the following scale:
0 to 2.9 - Critical
3 to 4.9 - Very low
5 to 5.9 - Low
6 to 6.9 - Good
7 to 7.9 - Very good
8 to 8.9 - Great
9 to 10 - Amazing
On score circles and metric cards, scores of 6 or higher appear in green and scores below 6 appear in red.
Note: The Workleap engagement score scale differs from the eNPS scale.
What affects engagement scores?
The engagement score for each metric can vary depending on:
Response volume and timing.
Survey frequency.
Whether employees skip or answer certain questions.
Consistency in survey participation helps ensure the scores are reliable and reflect real trends.
Workleap AI insight: In the Overall engagement score section of the Pulse Survey report, Executives and Team Managers can select Analyze engagement to see Workleap AI-generated summaries, insights, and suggested actions.
If you drill down into a specific engagement metric, the Analyze metric button generates insights for that metric.
The engagement and metric scores analyzed are based on the selected group and date range. Ask any follow-up questions in the Workleap AI assistant.
When do scores update?
Scores are updated within minutes as new responses come in. You may notice small changes from week to week, especially in smaller teams.