You can view individual question results from a Pulse Survey or a Custom Survey in the Surveys section of the platform. This article covers Pulse Survey question results.
The results of each question give insight into how employees responded. This helps you better understand engagement levels and identify areas for improvement.
View question results
To view question results:
Go to the Surveys section in the left-hand menu, then select Pulse Survey.
Scroll down the Pulse Survey results page that appears.
Click the See all questions button in the Question results section of the page to view results by question.
Tip: You can also access the Question results list by clicking on an individual metric. Once you're redirected to the next page, click See related questions.
Each row shows the sub-metric, the question, and a colored bar in the Results (%) column. The bar splits the answers into five result zones, from Strongly unfavorable to Strongly favorable. Hover over a bar to see the percentage of answers in each zone.
Filter question results
You can filter question results to focus on specific groups or timeframes.
To apply filters, use the controls at the top of the Question results page:
The team filter: choose the whole organization, a team, or a segment, depending on your access.
Direct managers and More filters...: narrow the results to a manager's reports or to members who share a property, if these filters are available to you.
The month selector: pick a past month to see the results as they were then. Only months with data are available.
Results period: when the current month is selected, choose Last 3 months or Last 6 months. Past months always use the last 6 months.
Metrics: show all metrics or a single one.
Show percentage: display the percentage of each zone directly on the bars.
To sort the list, click a column heading: Sub-metric, Questions or Results (%).
Filtered views update the data to reflect only the selected group, helping you analyze trends.
Understand question results
For each question, the page displays:
The sub-metric the question belongs to.
The question text.
A bar showing how answers split across the five result zones.
Note: Question results show percentages for the group you selected. They never show who gave which answer.
How answers are grouped into result zones
Every answer is converted to a score from 0 to 10. The score decides the zone the answer counts in:
0 to 2: Strongly unfavorable
Above 2, up to 4: Unfavorable
Above 4, up to 6: Neutral
Above 6, up to 8: Favorable
Above 8, up to 10: Strongly favorable
How an answer becomes a score depends on the question's answer format:
0 to 10 scale: the number picked is the score. 0 to 2 is Strongly unfavorable, 3 to 4 is Unfavorable, 5 to 6 is Neutral, 7 to 8 is Favorable and 9 to 10 is Strongly favorable.
Five agreement choices (Strongly disagree, Disagree, Neutral, Agree, Strongly agree): each choice is its own zone, in that order, from Strongly unfavorable to Strongly favorable.
1 to 5 stars: each rating is its own zone, from 1 star (Strongly unfavorable) to 5 stars (Strongly favorable).
Four answer choices: the first choice is Strongly unfavorable, the second is Unfavorable, the third is Favorable and the fourth is Strongly favorable. No answer counts as Neutral, so the bar never shows a Neutral zone for these questions.
Note: The eNPS question uses a 0 to 10 scale, so it follows the same zones here: answers of 5 and 6 count as Neutral. The eNPS score groups answers differently: Detractors (0-6), Passives (7-8) and Promoters (9-10).
Skipped answers are not counted, so the five zones add up to 100%. Only each person's most recent answer to a question counts.
Understand sample size
Hover over a bar in the Results (%) column to see the percentage of answers in each zone. The five zones add up to 100% (rounded).
When you view the current month, the pop-up also shows one of these messages:
Results based on an extensive sample: 30 or more answers, or answers from at least half of the team.
Results based on a partial sample: fewer than 30 answers and answers from fewer than half of the team.
Use caution when interpreting partial answers, since they only reflect a portion of your team's feelings.
How the response threshold works
The Question report becomes available when at least 1 answer (for any question) was left by 3 different users during the report's covered period (3 or 6 months). This threshold applies at the report level, not per individual question.
The Question report covers a rolling window: the last 6 months by default, or the last 3 months if you choose that Results period. Once the threshold is met within that window, response distributions are shown for every question answered during that period, even if only one person responded to a specific question. Anonymity is still preserved because distributions reflect aggregated response breakdowns, not individual answers.
When the question report data appears without metric scores
Metric and sub-metric scores use a 90-day rolling window and require the threshold to be met within that window. The Question report looks back up to six months, so it can still show answers that are older than 90 days. If recent participation has been low, scores may not appear even while the Question report is still showing data. This difference is intentional: the two reports serve different purposes and are designed for different timeframes.
Export question results
To export question data:
While on the Question results list.
Click Export in the top-right corner.
Click on Export in the Pop-up screen, and you'll obtain a CSV.
The export will include:
One row per question for each month on record, with its metric and sub-metric.
For each row, the percentage of answers in each of the five result zones.
A sample column showing Extensive or Partial.
The export follows the team or segment and the metric you selected. The month and results period do not apply: the file includes every month on record, and only months with enough responses. Older months are removed over time, so the file typically goes back a little over a year.
If you filter by manager or attribute, the file covers the past 12 months.
Exports help you share insights with stakeholders or use the data in external reporting tools.