To keep participation rates accurate and ensure reminders go to the right people, Workleap Officevibe automatically handles inactive users and survey notifications.
What is an inactive user?
An inactive user is someone who hasn’t answered a Pulse Survey in the past 30 days.
These users are automatically flagged as inactive in the system. They are excluded from reminder emails and participation rate calculations until they respond to a survey again.
How reminders work
Pulse Survey reminders are sent only to active users. If a user has not completed a survey after several days, they’ll receive a follow-up email encouraging them to respond.
The reminder schedule:
Initial email: Sent when the Pulse Survey opens.
Reminder: Sent 3 days later to users who haven’t responded.
Final reminder: Sent 5 days after the survey opened, if the user still hasn’t responded.
Once a user answers a survey, they are considered active again and included in future participation stats and reminders.
Why this matters
This approach ensures that:
Participation rates reflect real engagement.
Users aren’t over-notified.
Reporting stays accurate and consistent over time.