Workleap Officevibe Exit Surveys captures structured feedback from departing employees, helping HR leaders and managers understand why people leave and identify patterns to improve retention.
Who can use Exit Surveys
Executives — Enable or disable Exit Surveys, view and cancel scheduled sends, access team-level and individual-level reports, export data
Administrators — Configure the Exit Survey toggle in Survey Settings
Team Managers — do not have access to exist survey report
Employees (departing) — Receive and complete the exit survey
Note: Exit Surveys are non-anonymous. Responses are attributed to the individual employee. A banner is displayed throughout the survey to inform the departing employee along with an extra popup tip the users can click to understand why the survey is not anonymous.
How to enable Exit Surveys
Log in to Workleap and open Officevibe.
Go to Settings.
Select Survey Settings.
Toggle Exit Survey to On.
Note: Exit Surveys are off by default. Once enabled, surveys are sent automatically when a termination date is detected — no additional setup is required.
How Exit Surveys work
Eligibility and automation
An employee becomes eligible for an exit survey when a termination date is recorded in the platform and that date is today or in the future. The termination date can come from any source: HRIS sync, API, CSV import, or manual entry.
Once eligible, the system automatically schedules an exit survey notification. The survey is sent after a short suppression window (for example, 2 business days).
No manual action is required to trigger the send. Except when the termination date is in less than 24 hours, in this case, executives will be notified that they must manually approve the send since they would not have time to review it for the normal send-by-default flow.
Only one exit survey is sent per departing employee
The exit survey replaces the Pulse Survey for that employee
Past termination dates do not trigger a send
Exit survey notification timing ignores the preferred Pulse Survey delivery day
Cancelling or suppressing a send
If you need to prevent an exit survey from being sent, you have several options:
Cancel individual sends from the contextual card on the Officevibe homepage
Suppress sends in bulk using a CSV upload with the exit_survey_suppressed field set to true
Disable Exit Surveys entirely in Survey Settings to prevent all sends
Tip: During layoffs or reductions in force, consider temporarily disabling Exit Surveys in Survey Settings to prevent surveys from being sent to affected employees.
Notifications and reminders
For employees:
The departing employee receives one notification when the survey is triggered
One reminder is sent if the survey remains unanswered and the termination date is still in the future
The survey link expires after the termination date
No follow-up messages are sent after the employee has left
For executives:
An exit survey has been scheduled (sent max once per day)
An exit survey could not be automatically scheduled and requires manual approval
What's in the Exit Survey
The exit survey uses a fixed set of 12 research-backed questions. Questions cannot be edited, added, removed, or reordered in this version.
The survey is available in all 8 supported Officevibe languages. Questions are displayed one at a time, with linear navigation (Next / Previous). Answers auto-save as the employee progresses.
The question set covers:
Primary reason for leaving (open text)
Growth & Support — growth opportunities, manager support (scaled questions)
Rewards & Fairness — compensation fairness, fair treatment (scaled questions)
Experience & Expectations — alignment with company direction, role expectations, workload (scaled questions)
Exit eNPS — likelihood to recommend the company as a workplace (0–10 scale)
Open-ended feedback — what they would change, advice for the company, and anything else to share
Understanding the Exit Survey report
The exit report is displayed under Surveys from sidebar. It contains two tabs:
Exit trend
The exit trend report gives Executives and Team Managers an aggregated view of exit survey results. It includes:
A summary with insights provided by WLAI
Overall survey score with survey information
Time series trend of the overall score over the selected date range
Participation rate — the number of eligible exited employees who completed at least one question
Metric breakdowns for Growth & Support, Rewards & Fairness, and Experience & Expectations, with question-level answer distributions
Qualitative feedback — open-text responses grouped by question, with employee name, team, and timestamp
Exit eNPS with distribution of promoters, passives, and detractors, and comparison to the organization average
Default view: All teams, last 3 months. You can filter by team and time range.
Individual exits
Shows a table with all employees that have a termination date, table shows:
Employee name
Team
Termination date
Exit survey status
Sent - survey sent, waiting employee to answer
Canceled - survey canceled
Unavailable - termination date achieved and no answer provided
Completed - survey answered
Scheduled - will be automatically sent on the indicated date
Awaiting Approval - could not be automatically scheduled, needs manual approval to send